• Director, Operations - Web

    Work Location US-CA-Vernon
    Category
    Information Technology
    Division
    BCBG
  • Specific Responsibilities

    • Own, manage and optimize the site experience for the BCBG web properties: BCBG, BCBGeneration and Hervé Leger websites
    • Manage and scale a team of web producers and web technology managers to evolve and continuously improve web properties
    • Develop and execute on the roadmap of website needs and site enhancements, improving customer experience and driving increased site conversion
    • Manage a robust vendor base, ensuring vendor relationships are maximized
    • Negotiate vendor contracts and manage department budgets
    • Establish detailed KPIs and metrics to track and report on performance of processes and programs and transform data into actionable insights and recommendations
    • Manage and lead project management, development and content management teams
    • Collaborate with marketing and merchandising teams to ensure campaigns that drive traffic to site will deliver a holistic customer experience and maximize opportunity to increase adoption, engagement and conversion
    • Partner with analytics team to enable efficient and accurate reporting on web performance
    • Inform and design the architecture of ecommerce and IT systems
    • Drive scalable web production processes and workflows that achieve operational efficiency, productivity and effectiveness

    Skills and Requirements

    • 8+ years of experience in technical enterprise website management and production, with a focus on integrated systems and process optimization 
    • Subject matter expertise in web production, site operations, UI/UX, features and functionalities, site merchandising, testing, optimization and mobile
    • 8+ years of hands-on scrum master experience
    • 8+ years of experience managing enterprise technology platforms like:
      • ESPs - Responsys, Epsilon, ExactTarget
      • Ecommerce platforms - Demandware (Salesforce Commerce Cloud)
      • Hosting/CDNs - Akamai, EdgeCast, Cloudflare, AWS
      • iOS applications for Apple Enterprise
      • Atlassian Cloud products such as JIRA, Confluence, Bitbucket Pipelines
    • Contract management
    • Agile process management: 
      • Agile release planning
      • Continuous delivery
      • Agile project management
      • Version control
    • Computer Skills:
      • Microsoft Suite: Word, PowerPoint, Excel, Visio
      • Adobe: Photoshop, Dreamweaver
      • Advanced understanding of HTML, CSS, JavaScript, XML, JSON, jQuery, Web Services
      • Ability to develop in Demandware (ISML/Pipelines)
      • Eclipse (IDE)
      • Version control tools such as Bitbucket
    • Technical systems documentation skills using diagram tools
    • Deep technical knowledge of web systems, technology infrastructure and technical frameworks
    • Strong analytical and quantitative skills, with ability to use data and analytics to understand and improve performance
    • Demonstrable skills in strategic planning and execution
    • Excellent written and oral communication and presentation skills
    • Computer science degree or background strongly preferred
    • Bachelor’s degree, MBA a plus

    Indeed123

     

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