Director, Operations - Web

Work Location US-CA-Vernon
Information Technology

Specific Responsibilities

  • Own, manage and optimize the site experience for the BCBG web properties: BCBG, BCBGeneration and Hervé Leger websites
  • Manage and scale a team of web producers and web technology managers to evolve and continuously improve web properties
  • Develop and execute on the roadmap of website needs and site enhancements, improving customer experience and driving increased site conversion
  • Manage a robust vendor base, ensuring vendor relationships are maximized
  • Negotiate vendor contracts and manage department budgets
  • Establish detailed KPIs and metrics to track and report on performance of processes and programs and transform data into actionable insights and recommendations
  • Manage and lead project management, development and content management teams
  • Collaborate with marketing and merchandising teams to ensure campaigns that drive traffic to site will deliver a holistic customer experience and maximize opportunity to increase adoption, engagement and conversion
  • Partner with analytics team to enable efficient and accurate reporting on web performance
  • Inform and design the architecture of ecommerce and IT systems
  • Drive scalable web production processes and workflows that achieve operational efficiency, productivity and effectiveness

Skills and Requirements

  • 8+ years of experience in technical enterprise website management and production, with a focus on integrated systems and process optimization 
  • Subject matter expertise in web production, site operations, UI/UX, features and functionalities, site merchandising, testing, optimization and mobile
  • 8+ years of hands-on scrum master experience
  • 8+ years of experience managing enterprise technology platforms like:
    • ESPs - Responsys, Epsilon, ExactTarget
    • Ecommerce platforms - Demandware (Salesforce Commerce Cloud)
    • Hosting/CDNs - Akamai, EdgeCast, Cloudflare, AWS
    • iOS applications for Apple Enterprise
    • Atlassian Cloud products such as JIRA, Confluence, Bitbucket Pipelines
  • Contract management
  • Agile process management: 
    • Agile release planning
    • Continuous delivery
    • Agile project management
    • Version control
  • Computer Skills:
    • Microsoft Suite: Word, PowerPoint, Excel, Visio
    • Adobe: Photoshop, Dreamweaver
    • Advanced understanding of HTML, CSS, JavaScript, XML, JSON, jQuery, Web Services
    • Ability to develop in Demandware (ISML/Pipelines)
    • Eclipse (IDE)
    • Version control tools such as Bitbucket
  • Technical systems documentation skills using diagram tools
  • Deep technical knowledge of web systems, technology infrastructure and technical frameworks
  • Strong analytical and quantitative skills, with ability to use data and analytics to understand and improve performance
  • Demonstrable skills in strategic planning and execution
  • Excellent written and oral communication and presentation skills
  • Computer science degree or background strongly preferred
  • Bachelor’s degree, MBA a plus






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